Covid-19 Policy & Procedures

We are doing everything we can to protect our patients and ourselves from the risk of spreading Coronavirus.

We have performed an extensive risk assessment to assess the practice physically and procedurally to ensure we are compliant with latest regulations.  

This risk assessment has been endorsed by an independent Health & Safety adviser.

Changes we have made within the building:
  • We have a sneeze screen for the front reception desk
  • The seating area in reception has been removed
  • We have removed all carpets and linen from the reception area and treatment rooms
  • We have installed new up-coving flooring in all treatment rooms
  • We have installed sinks and mixer taps for all downstairs treatment rooms
  • We have replaced the cloth chairs in the treatment rooms and reception with vinyl chairs. These will be easy to wipedown between patients
  • We have sealed the floor of the downstairs laminate flooring for enhanced hygiene cleaning
  • We are using a new disinfectant for all hard surfaces including floors (as used to disinfect ambulances)
  • We have a one-way system to maintain physical distancing
For your appointment:
  • We have a “closed door” policy whereby patients report their arrival and then wait in their car or outside until the practitioner is ready to see them. This helps to maintain physical distancing
  • Appointments are being staggered to minimize congestion
  • We ask all patients visiting the clinic to wear a face covering
  • We are temperature checking all staff and patients on arrival and providing hand washing facilities and sanitiser for patients before they see their practitioner
  • A one-way patient traffic flow system is inplace to ensure physical distancing measures. If in doubt, please stand still and check the two-meter distancing is maintained
  • We are wearing full PPE equipment, including face shields to wear over our masks when we see patients categorised as high risk
  • We are sanitising the treatment rooms between patients, and the general areas regularly throughout the day

Pilates classes in clinic
  • Our Movement Studio has been adapted to allow for physical distancing. The studio can accommodate up to 10 people on mats and we intend to ZOOM the instructor teaching class at the same time for those wishing to take class from the comfort of their own home!
  • Instructors are screened daily to ensure they are fit and well
  • Windows will be kept open to increase ventilation
  • Instructors will maintain 2m social distancing and will be teaching class from their own mat
  • The instructor will clean touch points between each class.
What we ask Pilates attendees to do:

We have put into place the following protocol to offer maximum protection to all our patients/Pilates attendees and ask that anyone coming to the clinic for Pilates complies with this protocol.

What to bring:
  • Please bring your own equipment to class – 2 spikey balls; green Pilates over-ball, bands – 1 pink and 1 purple and hand weights (you can bring two tins if you don’t have weights), head pillows if required. All items (except the weights) can be purchased from the clinic in advance at a cost of £32 (including a lovely Bridgeham bag to keep them in)
  • Bare feet will not be permitted so please wear non-slip socks
  • Bring a beach or bath towel and a hand towel/head pillow to use in class to cover our foam rollers and mats
  • Please bring your own water bottle
What to expect:
  • Class attendees should arrive 2-3 minutes before class is due to start or wait in their car – there is no waiting room available and we are unable to offer teas and coffees at this time
  • You will be temperature checked on arrival
  • Please follow physical distancing guidelines whilst moving through the clinic to the bathrooms to wash and sanitise your hands
  • Be dressed ready to join class as there is no shower or changing facilities available
  • Face coverings should be worn up until you have finished washing and sanitizing your hands and the instructor gives permission to remove them at the beginning of class
  • Gloves may be worn in the machine/movement studio but are not compulsory
  • Classes will be 50 minutes to allow time for the first class to exit the building and the second to enter
  • Please wear layers in case you are cold as the windows will be kept open to allow good ventilation
  • Please wear your mask and re-sanitise your hands before leaving the clinic
  • Do not stay in the clinic after class unless you need to speak to a receptionist. You are more than welcome to chat outside on the grassy area of the car park
Massage appointments in the clinic
  • Wear your face covering to and from your appointment
  • Please bring two large towels with you for your practitioner to use as modesty towels during your appointment
  • Bring your own water bottle to ensure you stay hydrated
Please be aware we are still not able to see patients who:
  • Have Covid symptoms themselves or are in a household where somebody else has Covid symptoms. Please remember the symptoms include loss of sense of taste/smell
  • Anyone that is currently following the 14-day self-isolation guidelines

If you have any questions about our procedures or practices contact us on 01293 542245 or email

Please complete our feedback form so that we can learn from you and perhaps share your experience at Bridgeham.

We thank you all for trusting us and investing in improving your physical, mental and emotional health at Bridgeham. We wish for everyone continued resilience and boosted health...perhaps even journeying beyond #brokentobrilliant as we all endeavour to embrace life with the coronavirus as lifting lockdown continues.

The NHS Test and Trace service:
  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus, and also includes targeted asymptomatic testing of NHS and social care staff and care home residents
  • helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

We are introducing this service to help return life more to normal, in a way that is safe and protects our NHS and social care. The service will allow us to trace the spread of the virus and isolate new infections and play a vital role in giving us early warning if the virus is increasing again, locally or nationally.

Playing your part:

  • if you develop symptoms, you must continue to follow the rules to self-isolate with other members of your household and get a test to find out if you have coronavirus
  • if you test positive for coronavirus, you must share information promptly about your recent contacts through the NHS Test and Trace service to help us alert other people who may need to self-isolate
  • if you have had close recent contact with someone who has coronavirus, you must self-isolate if the NHS Test and Trace service advises you to do so
  • if you are returning from travel abroad it is important to check whether you need to self-isolate

Part 1: for someone with symptoms of coronavirus

  1. isolate: as soon as you experience coronavirus symptoms, medical advice is clear: you must self-isolate for at least 10 days. Anyone else in your household must self-isolate for 14days from when you started having symptoms
  2. test: get a free NHS test immediately to check if you have coronavirus or call 119 if you have no internet access
  3. results: if your test is positive, you must complete the remainder of your 10-day self-isolation. Anyone in your household must also complete self-isolation for 14 days from when you started having symptoms. If your test is negative, other household members no longer need to self-isolate. If you feel well and no longer have symptoms similar to coronavirus, you can stop self-isolating (unless you have been contacted separately by NHS Test and Trace as a contact of someone who has tested positive).
  4. share contacts: if you test positive for coronavirus, the NHS Test and Trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that we can give appropriate advice to those who need it. You will be told to do this online via a secure website or you will be called by one of our contract tracers. If NHS Test and Trace contact tracers are unable to contact you for 24 hours, they may pass your case to your local authority to follow up by phone or in person

Part 2: if you are contacted by the NHS Test and Trace service because you have been in close contact with someone who has tested positive for coronavirus

  1. alert: you will be alerted by the NHS Test and Trace service if you have been in close contact with someone who has tested positive for coronavirus. The alert will usually come by text, email or phone call. You should then log     on to the NHS Test and Trace website, which is normally the easiest way for you and the service to communicate with each other – but, if not, a trained call handler will talk you through what you must do. Under-18s will get a phone call and a parent or guardian will be asked to give permission for the call to continue
  2. isolate: you will be told to begin self-isolation for 14 days from your last contact with the person who has tested positive. It’s really important to do this even if you don’t feel unwell because, if you have been infected, you could become infectious to others at any point up to 14 days. Your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and handwashing and avoid contact with you at home
  3. test if needed: if you develop symptoms of coronavirus, other members of your household must self-isolate immediately at home for 14 days and you must get a test to check if you have coronavirus or call 119 if you have no internet access. If your test is positive, you must continue to stay at home for at least 10 days and we will get in     touch to ask about your contacts since they must self-isolate. If your test is negative, you must still complete your 14-day self-isolation period because the virus may not be detectable yet - this is crucial to avoid unknowingly spreading the virus.

Telling people about your test result

If you develop symptoms, you may wish to alert the people with whom you have had close contact over the last 48 hours. You should tell them that you might have coronavirus but are waiting for a test result.

At this stage (until the test result is known),those people do not need to self-isolate, but they should take extra care in practising social distancing and good hygiene, like washing their hands regularly. They should also watch out for their own symptoms.

Sharing information about your recent contacts

If you get a positive test, we will contact you and ask you to share information about any close contacts you had just before or after you developed symptoms. This is vital if we are to stop the spread of the virus.

We will contact you by text message, email or phone. If you are under 18 years old, we will contact you by phone wherever possible and ask for your parent or guardian’s permission to continue the call.

You will be sent a link to the NHS Test and Trace website and asked to create a confidential account where you can record details about your recent close contacts. If you do not have internet access or if you don’t complete the online process, one of our contact tracers will phone you to gather this information from you.

You may want to write down your recent close contacts now so that you have them to hand if you test positive.

The information you give will be handled in strict confidence and will only be kept and used in line with data protection laws. It will help us to contact people who are at risk of having been exposed to coronavirus and explain what they must do to help prevent the further spread of the virus.

What will Bridgeham do in the event of being notified of a positive Covid test

At Bridgeham we have a record of everyone who is in clinic at a specific time.  If we are informed that someone who has attended the clinic has had a positive Covid test we will notify anyone who has been in close contact with that person.  This will not normally be another patient due to our stringent Covid precautions.

Class attendees should be reassured that, as long as they follow the precautions we have put in place, they will not have to self-isolate if another class attendee has a positive Covid test.  

As the practitioners are wearing full PPE and cleaning the room between patients, it is very unlikely that they will become infected.  However, if it is their patient we will advise them to self-isolate as a precaution.